YOUR QUESTIONS, ANSWERED

wig CONSULTATIONS

  • During your consultation, we assess your head measurements, scalp condition, lifestyle needs, and style preferences. You’ll have the opportunity to explore different textures, lengths, colors, and cap types, and receive expert guidance on the best options for fit, comfort, and realism.

  • You’re welcome to bring inspiration photos, hair samples, or previous wigs if you have them. Arriving with clean, dry hair or a flat braid-down helps ensure accurate fitting.

  • Yes, the consultation fee will be applied toward your wig purchase.

  • We specialize in comfort-focused solutions and can recommend breathable caps, gentle attachment methods and protective options suitable for sensitive scalps or medical hair loss.

  • Turnaround times vary based on customization level. Most custom orders take 2–3 weeks.

  • Yes! We’re happy to provide fit adjustments, maintenance services, and ongoing support as needed.

  • You can book directly through our website using the following link:

    BOOK NOW

HAIR EXTENSIONS

  • The number of bundles needed generally depends on the lengths purchased and desired volume. Please note that our extensions are always measured when pulled straight, place the measuring tape below the weft to properly measure your wefts

    12"-14": 2 or more bundles required.
    16"-18": 3 or more bundles required.
    20"-24": 4 or more bundles required
    26" inches and longer-5-6 bundles or more required.

  • A closure covers the crown (top) of your head.  It is designed to cover the section of your head where your part will be. The bigger the closure, the more part coverage you have.  We carry 4 “by 4” and 5” by 5” Closures. All of our lace products are made with luxury Swiss lace.

    A lace frontal covers the entire front perimeter of your head from ear to ear.  Frontals have a dimension of 13 inches to 4 inches. The versatility of frontals are endless because you are able to part it in any direction.  All of our lace products are made with luxury Swiss lace.

    A topper is specifically designed to add volume to thin or fine hair. A hair topper is a small hairpiece attached to the scalp with clips to disguise thinning patches or balding, add volume and create healthy-looking hair. It’s not recommended if you have complete hair loss.

  • You do not have to wash your extensions before installation. Our hair extensions and wigs are thoroughly cleansed and conditioned before shipping. Each item is safe to install and wear.

  • We do not sell or offer samples of our hair textures but you are more than welcome to schedule a time you view our textures in person, by appointment.

  • 80% of the hair we ship out will have a natural dark brown color tone. We will sometimes receive donor hair with medium to light brown color tones. Please add your color request in the notes section on the cart page. If you plan to lighten your raw hair, please ask for a lighter color tone for a much easier color experience.

    - Will the curl pattern revert back after I color or wash it?

    Yes, every bundle we carry is authentic natural hair that will react just like your natural growing hair.

    All of our wavy and curly textures will always revert back to its natural state when washed. We do recommend the assistance of a professional colorist when coloring raw hair. Tip: Use a higher volume developer in shorter increments when coloring raw hair.

  • Our extensions are 100% human hair and can be dyed. We suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your hair extensions and possibly cause damage if done incorrectly.

Exchange & Returns

  • Products in unused condition can be returned within seven days of purchase. Returned products must be unused with product tags attached to qualify for a return. Approved returns are eligible for store credit only minus fees; refunds are not permitted. Refer to the store policy for comprehensive details.